Privacy Policy

Introduction

This Privacy Policy describes how Vouchrs ("we", "us", or "our") collects, uses, and shares information about you when you use our Platform at vouchrs.in, including the related mobile site and mobile application (collectively, the "Platform"). This Privacy Policy applies to all users of the Platform. By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

This Privacy Policy is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

Collection

We collect information you provide directly to us when you create an account, use the Platform, complete a transaction, or contact us for support. The types of information we may collect include:

• Personal Information: Name, email address, phone number, and other contact details you provide during registration.
• Financial Information: UPI ID, bank account details, and transaction history required for processing payments and payouts.
• Gift Card Information: Gift card codes, brand details, face values, and related transaction data.
• Usage Information: Information about how you access and use the Platform, including your IP address, browser type, device information, pages viewed, and actions taken on the Platform.
• Communications: Records of your communications with us, including support requests and feedback.

We may also collect information about you from third parties, such as identity verification services, and combine that with information we collect about you. We use cookies and similar tracking technologies to collect usage information and remember your preferences.

Usage

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Platform and our Services.
• To process transactions, including verifying gift cards, facilitating purchases and sales, and processing UPI payouts.
• To verify your identity and prevent fraud, money laundering, and other illegal activities.
• To communicate with you about your account, transactions, promotions, and updates to our policies.
• To respond to your comments, questions, and requests and provide customer support.
• To send you technical notices, updates, security alerts, and support and administrative messages.
• To monitor and analyze trends, usage, and activities in connection with the Platform.
• To personalize and improve the Platform and provide content or features that match your interests and preferences.
• To comply with applicable laws, regulations, and legal obligations.

Sharing

We may share information about you as follows or as otherwise described in this Privacy Policy:

• Between Users: When a gift card transaction is completed, limited information may be shared between the buyer and seller as necessary to facilitate the transaction.
• Service Providers: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, including payment processors, cloud service providers, and analytics providers.
• Legal Requirements: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• Business Transfers: We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Consent: We may share information about you with your consent or at your direction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Security Precautions

The security of your information is important to us. We take reasonable administrative, technical, and physical measures to protect the information we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Gift card codes are encrypted and stored securely. Codes are only revealed to verified buyers upon successful completion of a transaction. We use industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers.

However, no security measures are perfect or impenetrable, and we cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed. You are responsible for maintaining the secrecy of your account credentials and any personal information in your account. Please notify us immediately at support@vouchrs.in if you suspect any unauthorized access to your account.

Data Deletion and Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Transaction records may be retained for a minimum period as required under Indian tax and financial laws.

You may request deletion of your personal information by contacting us at support@vouchrs.in. Upon receiving your request, we will delete or anonymize your personal information within a reasonable timeframe, except for information we are required to retain for legal, regulatory, fraud prevention, or legitimate business purposes.

Please note that deleting your account will not automatically delete records of completed transactions, which we are obligated to retain under applicable law.

Your Rights

Subject to applicable law, you may have the following rights with respect to your personal information:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal information about you.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Complaints: The right to lodge a complaint with the applicable data protection authority.

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.

Consent

By using the Platform and/or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Your continued use of the Platform following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of the policy and, in some cases, we may provide you with additional notice such as sending you a notification. We encourage you to review the Privacy Policy whenever you access the Platform or otherwise interact with us to stay informed about our information practices and the choices available to you.

Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any grievance or complaint about the Platform or this Privacy Policy, you may contact our Grievance Officer:

The Grievance Officer shall redress the complaints within one month from the date of receipt of complaint.